Job Description
Are You Ready to Shine in Hospitality?
The Albuquerque Grand Hospitality Group is looking for an enthusiastic and detail-oriented Hotel Receptionist to join our award-winning team. We pride ourselves on delivering exceptional guest experiences and are offering competitive hourly rates with weekly paychecks.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. If you have a passion for service and a knack for problem-solving, this is the perfect opportunity for you to advance your career in a dynamic environment.
Responsibilities
- Guest Services: Welcome guests warmly, manage check-ins and check-outs efficiently, and provide accurate information about local attractions and amenities.
- Operations: Handle incoming calls, manage email correspondence, and process reservations using our property management system.
- Problem Solving: Address guest inquiries and resolve complaints promptly to ensure a 5-star experience.
- Administrative Tasks: Maintain accurate guest records, update room status, and prepare daily reports for management.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and other departments to ensure seamless operations.
Qualifications
- Experience: Minimum of 1 year of experience in hotel front desk, reception, or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished appearance and professional demeanor at all times.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.