Job Description
Welcome to The Grand Ocean Resort, where luxury meets hospitality. We are currently seeking dynamic individuals to join our team as Hotel Receptionist & Guest Services Associates. This is an entry-level opportunity perfect for those looking to start a career in the hospitality industry. We provide comprehensive training and a supportive environment to help you thrive.
As the face of our hotel, you will ensure every guest feels valued and welcomed. We are looking for people with a positive attitude and a passion for service. If you are ready to kickstart your career in a world-class environment, we want to hear from you.
Responsibilities
- Greets guests warmly and professionally upon arrival, ensuring a welcoming first impression.
- Manages the front desk operations, including check-ins, check-outs, and room key issuance.
- Answers incoming calls and emails promptly, responding to inquiries regarding amenities, local attractions, and reservations.
- Assists guests with special requests, such as restaurant reservations, transportation, and spa bookings.
- Maintains a pristine lobby and common areas to uphold the hotel's high standards of cleanliness and aesthetic appeal.
- Resolves guest complaints or issues efficiently to ensure a positive experience.
- Collaborates with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus but not mandatory.
- Strong verbal communication skills with a friendly and approachable demeanor.
- Basic computer proficiency and familiarity with property management systems (training provided).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and grooming standards aligned with our brand image.
- Proactive problem-solver with a genuine desire to exceed guest expectations.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).