Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking dedicated Hotel Shift Associates to deliver exceptional guest experiences during evening and overnight shifts. As a key member of our dynamic team, you'll ensure seamless operations while embodying our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and guest inquiries promptly
- Resolve guest concerns and escalate complex issues to management
- Monitor security protocols and respond to emergency situations
- Coordinate with housekeeping, maintenance, and F&B departments
- Process payments and maintain accurate financial records
- Ensure lobby and common areas are impeccably maintained
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Flexible availability for evening, overnight, and weekend shifts
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to multitask in fast-paced environments
- Valid NY State driver's license (if required for errands)
- Ability to legally work in the United States