Job Description
We are seeking passionate and detail-oriented individuals to join our dynamic team at our premium hotel in the heart of Raleigh. As a part-time staff member, you will be the face of our brand, ensuring every guest enjoys a memorable and seamless experience.
Whether you are assisting at the front desk, maintaining pristine public spaces, or helping with special events, your contribution is vital to our success. We pride ourselves on a supportive work culture, flexible scheduling, and competitive compensation.
Responsibilities
- Greet guests warmly upon arrival and manage check-in/check-out processes with efficiency and a smile.
- Maintain a high standard of cleanliness and organization in the lobby, hallways, and guest rooms.
- Respond to guest inquiries and resolve issues promptly to ensure high levels of guest satisfaction.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure all amenities are fully operational.
- Adhere to all safety protocols and hotel policies regarding guest privacy and security.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in using computer systems and basic office software.
- A professional appearance and a friendly, approachable demeanor.
- Ability to lift moderate weights (up to 25 lbs) for light cleaning tasks.