Job Description
Join our award-winning team at Grand Hotel Louisville, where exceptional service meets Southern hospitality. We're urgently seeking passionate Front Desk Agents to create memorable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Louisville's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservation systems and optimize room assignments for maximum occupancy
- Address guest inquiries and resolve issues promptly using problem-solving skills
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and manage financial transactions accurately
- Utilize hotel management software (e.g., Opera) efficiently
- Maintain detailed guest preference records for personalized experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems and Microsoft Office
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Valid driver's license and reliable transportation
- Basic knowledge of Louisville attractions and services
- Positive attitude with a passion for exceeding guest expectations