Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Indianapolis! We're seeking enthusiastic, customer-focused individuals to deliver exceptional guest experiences. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the thriving hospitality industry. Apply today and start your journey with us!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and cleanliness protocols
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficient with basic computer systems
- Ability to work flexible hours including nights/weekends
- Positive attitude and service-oriented mindset
- Willingness to learn new systems and processes
- Valid driver's license (if va duties required)