Job Description
Are you searching for Hotel Jobs in Indianapolis, IN that offer immediate hiring and flexible shift work opportunities? We are currently seeking dedicated professionals to join our elite hospitality team at The Indianapolis Marriott Downtown.
Our commitment to excellence requires a dynamic team ready to deliver world-class guest experiences around the clock. If you thrive in a fast-paced environment and are looking for a role with immediate start availability, we want to hear from you.
Why Join Us?
- Competitive pay with performance bonuses
- Flexible shift schedules to suit your lifestyle
- Comprehensive training and career advancement
- Discounted hotel stays and dining options
Responsibilities
- Manage Shift Operations: Oversee front desk operations during assigned shifts, ensuring smooth check-in/check-out processes and efficient lobby management.
- Guest Relations: Address guest inquiries, complaints, and requests promptly to ensure a 5-star experience and high customer satisfaction scores.
- Security & Safety: Monitor the property for safety, enforce hotel policies, and handle emergency situations or security breaches as needed.
- Housekeeping Coordination: Communicate maintenance needs and housekeeping updates to ensure room readiness and property cleanliness.
- Team Leadership: Mentor junior staff, conduct shift briefings, and foster a positive, collaborative work environment.
- Administrative Duties: Maintain accurate records of guest accounts, transactions, and daily shift logs using hotel management software.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, hotel front desk operations, or shift management.
- Availability: Must be willing to work flexible hours, including weekends, holidays, and overnight shift work.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Problem Solving: Ability to think on your feet and resolve conflicts or guest issues calmly and effectively.
- Technical Proficiency: Comfortable using POS systems, property management systems (PMS), and Microsoft Office Suite.
- Education: High school diploma or GED required; Associate’s degree in Hospitality Management is a plus.