Job Description
Experience the magic of New Orleans from a vantage point of excellence. We are looking for a Shift Manager to lead our front-of-house operations with precision and warmth. This is a unique opportunity to work in a historic landmark, blending tradition with modern hospitality standards.
In this pivotal role, you will ensure that our guests receive world-class service 24/7. We pride ourselves on a dynamic work environment that rewards dedication and offers clear pathways for career advancement.
Responsibilities
- Oversee daily hotel operations, including front desk, concierge, and housekeeping coordination.
- Lead, train, and motivate the front office team to ensure high performance and morale.
- Manage guest relations, resolving issues promptly to enhance the overall experience.
- Monitor security protocols and safety compliance during all shifts.
- Handle cash handling, deposits, and accurate reporting of daily statistics.
- Collaborate with the management team to maintain inventory and supply levels.
Qualifications
- Proven experience in hotel management or a similar hospitality role.
- Strong leadership and conflict resolution skills.
- Flexibility to work rotating shifts, including nights, weekends, and holidays.
- Proficiency in Opera or similar Property Management Systems.
- High school diploma or GED required; Associate's degree preferred.