Job Description
Urgent Hiring for Hotel Shift Supervisor in San Jose, CA! Join our award-winning team at Grand Plaza Hotel and lead our dynamic front-of-house operations. We're seeking a dedicated professional to manage evening and overnight shifts, ensuring exceptional guest experiences while maintaining operational excellence. This is a high-impact role perfect for hospitality leaders who thrive in fast-paced environments. Immediate start available for qualified candidates.
Responsibilities
- Oversee all front desk operations during assigned shifts (evening/overnight)
- Train and mentor front desk staff on service standards and emergency procedures
- Handle complex guest complaints with professionalism and diplomacy
- Manage room inventory and optimize check-in/check-out processes
- Coordinate with housekeeping and security teams for seamless operations
- Conduct pre-shift briefings and post-shift reporting
- Ensure compliance with safety and sanitation protocols
Qualifications
- 3+ years hotel front desk or supervisor experience
- Proven leadership skills in shift-based environments
- Strong conflict resolution and problem-solving abilities
- Advanced knowledge of PMS systems (e.g., Opera, Marriott Bonvoy)
- Flexible availability including nights, weekends, and holidays
- Valid California Food Handler's Card preferred
- Ability to work efficiently under pressure during peak hours