Job Description
Join our award-winning team at Grand Plaza Hotel, Philadelphia's premier luxury destination! We're urgently seeking passionate Hotel Shift Supervisors to deliver exceptional guest experiences during high-demand seasons. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of the City of Brotherly Love.
Our 4-diamond property offers state-of-the-art facilities and a supportive work environment where your dedication is recognized. Shift flexibility available for day, evening, and weekend rotations.
Responsibilities
- Oversee daily hotel operations during assigned shifts ensuring seamless service delivery
- Manage staff scheduling, performance, and conflict resolution
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Coordinate with housekeeping, maintenance, and front desk teams
- Monitor safety protocols and emergency procedures compliance
- Train new staff on service standards and operational procedures
Qualifications
- Minimum 2 years hotel supervisory experience required
- Proven ability to work flexible shifts including nights/weekends
- Strong leadership and conflict resolution skills
- Excellent communication and customer service abilities
- Basic knowledge of hotel management systems (PMS)
- Ability to multitask in fast-paced environments
- Must be available for immediate start