Job Description
Join our award-winning team at Grand Plaza Hotels as a Shift Supervisor in Washington DC! We're urgently seeking dynamic professionals to oversee hotel operations during evening, overnight, and weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of the nation's capital. Our premium hospitality environment offers a fast-paced, rewarding experience for dedicated individuals passionate about exceptional guest service.
Responsibilities
- Oversee daily hotel operations during assigned shifts, ensuring all departments function smoothly
- Manage staff scheduling, assignments, and performance monitoring
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Conduct regular inspections of facilities, safety protocols, and service standards
- Coordinate with other departments for seamless transitions between shifts
- Resolve operational issues and implement immediate solutions
- Maintain accurate shift logs and incident reports
- Train and mentor new team members on hotel procedures
Qualifications
- Minimum 2 years of hotel or hospitality management experience
- Proven ability to lead teams in high-pressure environments
- Strong problem-solving and conflict resolution skills
- Flexible availability to work evenings, weekends, and holidays
- Excellent communication and interpersonal abilities
- Knowledge of hotel operations and safety regulations
- Basic proficiency in hotel management software systems
- Valid driver's license and reliable transportation