Job Description
Join the prestigious team at Grand Hotel Detroit, where we redefine luxury and hospitality in the Motor City. We are currently seeking a dedicated and energetic Shift Supervisor to lead our front-of-house operations. If you are looking for a stable career with weekly pay and a vibrant work environment, this is your opportunity to shine.
Our hotel is not just a place to stay; it is a destination for business and leisure travelers alike. As a Shift Supervisor, you will play a pivotal role in ensuring our guests receive world-class service from the moment they arrive until they depart. We offer a comprehensive benefits package, including competitive hourly rates, health insurance, and opportunities for advancement.
Responsibilities
- Oversee front desk operations, ensuring efficient check-in and check-out processes.
- Resolve guest complaints and inquiries with professionalism and a focus on customer satisfaction.
- Monitor hotel security protocols and safety standards throughout the shift.
- Coordinate closely with housekeeping and maintenance teams to maintain high-quality standards.
- Manage inventory for the front office and assist in shift-end reporting.
- Train and mentor junior staff members to ensure operational excellence.
- Maintain a welcoming and organized atmosphere for all guests.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is a plus.
- Minimum of 2 years of experience in hotel operations or front desk management.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Proficiency in hotel management software and Microsoft Office suite.
- Must be physically able to stand for extended periods and lift moderate weights.