Job Description
Join our dynamic team at Grand Plaza Hotel with immediate openings for shift supervisors! We're seeking energetic professionals to oversee daily operations during evening, overnight, or weekend shifts. Enjoy competitive pay, flexible scheduling, and rapid onboarding. Perfect for career-driven individuals seeking hands-on hospitality management experience in Sacramento's vibrant downtown.
Responsibilities
- Manage front desk operations, check-ins/check-outs, and guest inquiries during assigned shifts
- Oversee housekeeping staff and ensure room standards meet brand specifications
- Handle guest complaints with professionalism and escalate complex issues appropriately
- Monitor staff performance and provide real-time coaching to ensure service excellence
- Coordinate with security teams for guest safety and property protection
- Process financial transactions and maintain accurate shift documentation
- Train new staff on hotel policies and service protocols
Qualifications
- Minimum 2 years hotel or hospitality supervisory experience
- Strong conflict resolution and customer service skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in hotel management software (Opera, etc.)
- Basic knowledge of hotel operations (front desk, housekeeping, maintenance)
- Valid California driver's license and reliable transportation
- Ability to stand/walk for 8+ hours and lift up to 25 lbs
- High school diploma or equivalent; hospitality certification preferred