Job Description
Join our award-winning team at Grand Mesa Hospitality Group, where we're revolutionizing the guest experience! We're seeking dynamic Hotel Shift Supervisors to lead our overnight operations and ensure flawless service delivery. This is a rare opportunity for immediate placement in a high-energy environment with competitive pay and growth potential. If you thrive in fast-paced settings and possess exceptional leadership skills, apply today!
Responsibilities
- Oversee all overnight front desk, housekeeping, and security operations
- Manage staff scheduling and real-time shift adjustments
- Handle guest complaints and escalate complex issues to management
- Ensure compliance with safety protocols and brand standards
- Train and mentor new team members on service excellence
- Conduct pre-shift briefings and post-shift evaluations
- Monitor inventory levels and operational equipment functionality
Qualifications
- 2+ years hotel supervisory experience required
- Proven ability to manage high-pressure situations
- Advanced knowledge of PMS systems (Opera preferred)
- Excellent conflict resolution and communication skills
- Flexible availability including nights, weekends, and holidays
- Valid Arizona driver's license and reliable transportation
- Food Handler's certification preferred
- Bilingual English/Spanish highly desirable