Job Description
We Are Looking for Passionate Leaders to Join Our Team!
The Grand Horizon Hospitality Group is currently seeking a dedicated and energetic Shift Supervisor for our premium hotel in the heart of Philadelphia. If you thrive in a fast-paced environment and excel at delivering exceptional guest experiences, we want to hear from you. This is an immediate hire opportunity for a reliable professional ready to make an impact.
Why Join Us?
- Immediate start available.
- Competitive hourly wage with performance bonuses.
- Comprehensive benefits package (Medical, Dental, Vision).
- Employee discounts on dining and stays.
As the face of our hotel, you will ensure that every guest feels welcomed and valued from check-in to check-out. We are committed to fostering a diverse and inclusive workplace where every team member has the opportunity to grow.
Responsibilities
- Oversee daily hotel operations during assigned shifts, including front desk, housekeeping, and maintenance coordination.
- Greet guests warmly, address inquiries promptly, and resolve any complaints or issues to ensure a 5-star guest experience.
- Supervise front desk staff, ensuring accurate check-ins, check-outs, and efficient management of reservations.
- Monitor security protocols and safety procedures to maintain a secure environment for guests and employees.
- Conduct nightly inspections of the property to ensure cleanliness and standards are met.
- Assist in training and mentoring junior staff members on operational procedures and service excellence.
- Manage cash handling and financial reporting accurately at the end of each shift.
Qualifications
- Previous experience in a hospitality role, preferably in a hotel or resort setting.
- Strong customer service skills with the ability to communicate effectively in English.
- Ability to work various shifts, including weekends, nights, and holidays.
- Proficiency in using hotel management software (e.g., Opera, Front Desk Systems).
- High school diploma or GED required; prior supervisory experience is a plus.
- Professional appearance, demeanor, and a positive attitude.
- Basic computer literacy and ability to multitask in a busy environment.