Job Description
Join the vibrant hospitality scene at Grand Raleigh Hotel, where career growth meets Southern charm. We're seeking passionate individuals to lead our frontline operations during high-energy shifts. As a cornerstone of Raleigh's downtown experience, our hotel offers competitive compensation, comprehensive benefits, and opportunities for advancement in a dynamic work environment.
Responsibilities
- Manage daily hotel operations during assigned shifts (front desk, housekeeping, F&B)
- Train and supervise 8-12 team members across departments
- Resolve guest inquiries and elevate service standards
- Coordinate with maintenance and security for seamless operations
- Ensure compliance with safety protocols and brand standards
- Handle cash operations and report discrepancies
- Collaborate with management on process improvements
Qualifications
- 2+ years hotel or hospitality supervisory experience
- Flexible schedule availability (nights, weekends, holidays)
- Strong conflict resolution and customer service skills
- Basic knowledge of PMS systems (Opera preferred)
- Ability to stand/walk 8+ hours per shift
- Valid North Carolina Food Handler/ServSafe certification
- High school diploma or equivalent