Job Description
Join our award-winning downtown Philadelphia hotel and become part of a dynamic hospitality team! We're urgently seeking motivated professionals for immediate shift-based positions offering competitive pay and growth opportunities. Enjoy flexible schedules including nights, weekends, and holidays while delivering exceptional guest experiences in the heart of the City of Brotherly Love. Full benefits package available after 90 days.
Responsibilities
- Manage daily shift operations ensuring seamless front desk, housekeeping, and guest services coordination
- Handle guest check-ins/check-outs, reservations, and VIP requests with precision
- Supervise 8-15 team members during shifts including training and performance coaching
- Resolve guest complaints and operational issues with professionalism and urgency
- Maintain strict adherence to safety, sanitation, and brand standards
- Process payroll, inventory, and financial reports for assigned shifts
- Collaborate with department heads to optimize staffing and service quality
Qualifications
- 2+ years hotel or hospitality management experience required
- Proven ability to work flexible shifts including nights, weekends, and holidays
- Strong leadership and conflict resolution skills
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Excellent communication and multitasking abilities
- Valid Pennsylvania Food Handler's/ServSafe certification preferred
- Ability to stand/walk for 8+ hours and lift up to 25 lbs
- High school diploma or equivalent; hospitality degree preferred