Job Description
Join Grand Harbor Baltimore's dynamic team as a Hotel Shift Supervisor and enjoy the stability of weekly pay with flexible shift work options. Lead front-of-house operations, ensure exceptional guest experiences, and manage staff across morning, evening, and overnight shifts. We offer competitive compensation, career advancement opportunities, and a supportive work environment in Baltimore's premier waterfront location.
Responsibilities
- Supervise front desk operations during assigned shifts (mornings, evenings, or nights)
- Manage check-in/check-out processes and resolve guest inquiries promptly
- Coordinate with housekeeping, maintenance, and security teams
- Handle cash operations and reconcile daily reports
- Train and mentor front desk staff on service standards
- Implement emergency procedures and ensure safety compliance
- Monitor occupancy rates and adjust staffing accordingly
Qualifications
- 2+ years hotel front desk or supervisory experience
- Strong leadership and conflict resolution skills
- Flexible availability for rotating shifts (including nights/weekends)
- Proficient in hotel management systems (e.g., Opera, PMS)
- Excellent communication and customer service abilities
- Ability to work efficiently under pressure during peak hours
- Basic financial reconciliation experience
- Valid Maryland hospitality certification preferred