Job Description
Join our award-winning team at Grand Plaza Hotel & Resort, where we prioritize work-life balance with weekly pay and flexible shift schedules. As a Shift Supervisor, you'll lead our front desk operations during evening and overnight shifts while ensuring exceptional guest experiences. We offer competitive benefits, advancement opportunities, and a supportive team environment in the heart of Washington, Ohio.
Responsibilities
- Oversee front desk operations during assigned shifts (evenings/nights)
- Train and mentor new team members on hotel systems and service standards
- Resolve guest inquiries and escalate complex issues to management
- Manage check-in/check-out processes and room assignments
- Monitor security protocols and emergency procedures
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
Qualifications
- 2+ years hotel front desk or supervisory experience
- Strong leadership and conflict resolution abilities
- Flexible availability for evening/overnight shifts
- Proficiency in hotel management software (Opera/PMS)
- Ohio hospitality certification preferred
- Excellent communication and multitasking skills
- Ability to work independently during low-traffic periods