Job Description
Join our award-winning team at Grand Oakland Hotel and become the heart of our overnight operations! We're seeking a dedicated Night Front Desk Agent to deliver exceptional guest experiences during our busiest overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in one of California's most vibrant cities. If you thrive in fast-paced environments and enjoy providing outstanding service, this is your perfect career move!
Responsibilities
- Manage guest check-ins/checkouts efficiently using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Monitor security protocols and ensure guest safety during overnight hours
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Prepare end-of-night reports and manage key inventory
- Act as the primary point of contact for emergency situations
Qualifications
- Previous hotel or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficient with property management software (e.g., Opera, Amadeus)
- Flexible schedule including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification preferred
- Valid California driver's license and reliable transportation