Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our newly renovated property. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment. Perfect for career-driven individuals who thrive in fast-paced settings.
Why Join Us? • Industry-leading training programs • Health, dental, and vision insurance • 401(k) with matching • Employee discounts nationwide • Career advancement opportunities
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations, inquiries, and guest requests with professionalism
- Resolve guest complaints and elevate service experiences
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred
- Valid North Carolina driver's license
- TIPS certification a plus