Job Description
Join the vibrant hospitality scene in Austin! The Austin Grand Hotel is seeking dynamic individuals to deliver exceptional guest experiences in our luxury downtown property. As a key member of our team, you'll embody our commitment to Southern charm and modern service excellence. Enjoy competitive benefits, growth opportunities, and a prime location near Austin's iconic attractions. Apply today to become part of Austin's premier hospitality destination!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Provide local recommendations and personalized concierge services
- Execute emergency procedures and maintain safety protocols
- Upsell hotel amenities and special packages to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Texas Food Handler/Seller certification (or willingness to obtain)
- Authorized to work in the United States