Job Description
Join the vibrant heart of hospitality at the Grand Manhattan Hotel, where luxury meets innovation in the heart of NYC. We're seeking passionate individuals to elevate our guest experience through exceptional service and attention to detail. Our team thrives in a dynamic environment where professionalism meets personality. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of the world's most exciting cities.
As a cornerstone of Midtown Manhattan, our hotel offers unparalleled access to cultural landmarks and business districts. We foster a culture of excellence where every team member contributes to our reputation for world-class hospitality. If you're ready to launch your career in premium hospitality, apply today.
Responsibilities
- Deliver exceptional front desk operations including check-in/out, reservation management, and guest inquiries
- Provide personalized concierge services with local expertise and event planning support
- Manage guest communications via phone, email, and in-person with professionalism and discretion
- Resolve guest concerns promptly while maintaining service excellence standards
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proven ability to handle high-pressure situations with composure
- Exceptional communication and interpersonal skills
- Proficiency in PMS systems (Opera, Cloudbeds, etc.)
- Valid NYC Food Handler's Certificate preferred
- Fluency in English; multilingual candidates strongly encouraged
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and organizational excellence