Job Description
Join our award-winning luxury hotel team in Louisville! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Positions also available in North Carolina.
What We Offer:
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Employee discounts and perks
Responsibilities
- Deliver exceptional guest service across all touchpoints
- Manage check-in/check-out processes efficiently
- Resolve guest inquiries and issues proactively
- Maintain pristine property standards and cleanliness
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Adhere to safety and compliance protocols
- Support team members during peak periods
Qualifications
- Minimum 2 years hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Valid driver's license and reliable transportation
- Proficient in hotel management software
- Customer service certification preferred
- Ability to stand for extended periods
- High school diploma or equivalent required