Job Description
Join our award-winning team at Grand Plaza Hotel in Sacramento, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career-driven individuals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and special guest requests
- Resolve guest inquiries and complaints promptly while maintaining service standards
- Collaborate with housekeeping, maintenance, and F&B teams
- Process payments and maintain accurate financial records
- Train new staff on hotel systems and service protocols
- Implement upselling strategies to enhance revenue
Qualifications
- 2+ years hotel or hospitality experience required
- Proficiency in PMS systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if required for errands)
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of hotel operations and safety protocols