Job Description
Join our award-winning luxury hotel in the heart of Austin, Texas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic environment. Perfect for career-driven individuals who thrive in fast-paced settings and value teamwork.
Responsibilities
- Deliver personalized guest services and anticipate needs proactively
- Manage check-in/check-out processes efficiently using hotel systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments
- Uphold brand standards through meticulous attention to detail
- Participate in daily briefings and training sessions
Qualifications
- 1+ years hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Proficient in hotel management software (Opera, etc.)
- Valid Texas Food Handler/Seller certification (if applicable)
- High school diploma or equivalent required