Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic environment. Our commitment to excellence and team culture makes us a top employer in California's vibrant hospitality scene.
Responsibilities
- Deliver personalized guest services exceeding expectations
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve concerns promptly
- Maintain pristine room and public area standards
- Collaborate with cross-functional teams seamlessly
- Adhere to safety and compliance protocols
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 2 years hotel industry experience required
- Proven customer service excellence skills
- Ability to work flexible schedules including nights/weekends
- Strong communication and problem-solving abilities
- Basic computer proficiency with reservation systems
- Valid California driver's license (if transportation needed)
- Food handling certification (for F&B roles)
- Bilingual English/Spanish preferred