Job Description
Join our award-winning luxury resort in the heart of Tucson! Desert Sky Resort & Spa is seeking passionate hotel professionals to deliver exceptional guest experiences in our stunning desert oasis. As a key member of our hospitality team, you'll create memorable stays while enjoying competitive benefits and career growth opportunities.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve issues promptly using our CRM system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell resort amenities and packages to enhance guest experiences
- Maintain strict compliance with health and safety regulations
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Proven customer service excellence with attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Valid Arizona driver's license and clean driving record
- Proficiency in hotel management software (Opera, etc.)
- Ability to lift 25 lbs and stand for extended periods
- Fluency in English; Spanish proficiency highly valued