Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality. We're seeking dynamic individuals to fill immediate openings in our front desk, housekeeping, and guest services departments. Enjoy competitive pay, flexible scheduling, and rapid onboarding. Perfect for career changers and hospitality professionals seeking immediate opportunities in Los Angeles' vibrant tourism sector.
Responsibilities
- Deliver exceptional guest experiences through personalized service and proactive problem-solving
- Maintain pristine room standards and public areas exceeding brand expectations
- Manage check-in/check-out processes efficiently using hotel management systems
- Coordinate with maintenance and security teams for seamless operations
- Uphold strict hygiene and safety protocols in all guest-facing areas
- Handle guest inquiries and resolve complaints with professionalism and empathy
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills in English
- Basic computer proficiency with reservation systems
- Valid California driver's license (for certain roles)
- Ability to lift 30 pounds and stand for extended periods
- Food Handler's Card (for food service positions)