Job Description
Join Chicago's premier luxury hospitality destination! Grand Plaza Hotel is seeking passionate hotel staff for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant downtown setting. Perfect for energetic professionals who thrive in fast-paced environments. Apply now to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using property management systems
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate financial records and process payments securely
- Collaborate with cross-departmental teams during peak periods and events
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Chicago tourism attractions and transportation
- High school diploma or equivalent required
- Valid Illinois Food Handler's certification (or ability to obtain within 30 days)
- Ability to stand for extended periods and lift up to 25 lbs