Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland! We're seeking passionate hospitality professionals to fill immediate openings across our operations. Enjoy competitive pay, flexible schedules, and comprehensive training in a vibrant downtown setting. Perfect for career changers, students, and experienced hospitality staff alike. Apply today and start your rewarding journey in Cleveland's premier hotel!
Responsibilities
- Provide exceptional guest service at front desk, concierge, or housekeeping stations
- Manage reservations, check-ins/check-outs, and guest inquiries efficiently
- Maintain pristine room standards and public areas per brand specifications
- Collaborate with cross-functional departments to ensure seamless operations
- Handle guest concerns with professionalism and solution-oriented mindset
- Adhere to all safety, hygiene, and brand compliance protocols
Qualifications
- Previous hotel or hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and reservation system knowledge
- Valid Ohio driver's license (for certain roles)
- Ability to lift up to 50 lbs and stand for extended periods
- Positive attitude and commitment to teamwork