Job Description
Join our award-winning luxury hotel chain as we expand operations in Los Angeles and New York! We're seeking passionate hospitality professionals to fill immediate openings across our premium properties. If you thrive in fast-paced environments and deliver exceptional guest experiences, this is your moment to shine. Enjoy competitive benefits, career advancement opportunities, and the chance to work in iconic urban destinations.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and concierge roles
- Manage check-in/check-out processes with precision and warmth
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards for cleanliness, safety, and luxury presentation
- Train new staff on service protocols and operational procedures
Qualifications
- Minimum 2 years hotel or luxury service experience
- Proven ability to multitask in high-pressure environments
- Exceptional communication and conflict resolution skills
- Flexible schedule availability including nights/weekends
- Valid work authorization for US employment
- Basic knowledge of PMS systems (Opera, etc.) preferred