Job Description
Join our award-winning hospitality team in Phoenix! Grand Plaza Hotels is seeking passionate professionals to deliver exceptional guest experiences. We offer competitive pay, comprehensive benefits, and immediate start dates for qualified candidates. Be part of a dynamic environment where your career growth is our priority.
Why Work With Us?
- Health insurance and retirement plans
- Employee discounts on hotel stays and dining
- Opportunities for advancement
- Positive team culture
Responsibilities
- Deliver exceptional customer service to all hotel guests
- Manage front desk operations including check-ins/check-outs
- Handle guest inquiries and resolve complaints professionally
- Maintain cleanliness and safety standards in guest areas
- Collaborate with housekeeping and maintenance teams
- Process payments and manage reservations accurately
- Upsell hotel services and amenities
Qualifications
- Minimum 1 year hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Arizona driver's license (if required for role)
- Ability to lift 25 lbs and stand for extended periods
- Problem-solving and multitasking abilities
- Positive attitude with guest-first mindset