Job Description
Join Grand Horizon Hotels and become part of our award-winning hospitality team! We're seeking passionate Hotel Staff to deliver exceptional guest experiences at our premier locations in Portland, FL. With immediate opportunities available, this is your chance to launch or advance your career in the dynamic hospitality industry. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture that values teamwork and excellence.
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage check-in/check-out processes efficiently while maintaining accuracy in reservations
- Coordinate housekeeping, maintenance, and guest requests to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction and revenue
- Resolve guest concerns promptly and professionally according to company standards
- Maintain cleanliness and organization of public areas and front desk
- Collaborate with cross-functional teams to create memorable guest experiences
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in property management systems (e.g., Opera, Delphi)
- Basic knowledge of hospitality industry standards and best practices
- Valid driver's license and reliable transportation (for multi-property support)
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Positive attitude and commitment to exceeding guest expectations