Job Description
Join our award-winning downtown Kansas City hotel and become part of an exceptional guest experience team! We're seeking passionate individuals to deliver world-class service in the heart of the city's vibrant entertainment district. As a premier destination for business and leisure travelers, we offer competitive benefits, growth opportunities, and a dynamic work environment where your talents shine.
Our team thrives on creating memorable stays through attention to detail and genuine hospitality. If you're a people person with a strong work ethic and desire to grow in the hospitality industry, we want to meet you!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and coordinate with housekeeping/maintenance teams
- Resolve guest inquiries and concerns promptly with solutions-focused approach
- Operate property management systems and process payments accurately
- Uphold brand standards in cleanliness, safety, and operational excellence
- Collaborate with cross-department teams for seamless guest experiences
- Participate in ongoing training to enhance service skills and product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency with reservation systems
- Ability to multitask in fast-paced environments
- Positive attitude with commitment to teamwork
- Valid Kansas City work authorization required