Job Description
Join the award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. With state-of-the-art amenities and a commitment to excellence, we offer competitive compensation, comprehensive benefits, and growth opportunities in the heart of the city. Your role will be pivotal in creating memorable stays for our discerning clientele.
Responsibilities
- Deliver exceptional customer service to all hotel guests through personalized interactions
- Manage front desk operations including check-in/check-out, reservations, and billing
- Maintain pristine guest rooms and common areas according to luxury standards
- Coordinate with housekeeping, maintenance, and food service teams
- Resolve guest inquiries and concerns promptly with professionalism
- Assist with event setup and special guest requests
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Missouri driver's license (if driving required)
- Basic computer proficiency with reservation systems
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and team player mentality