Job Description
Join our award-winning luxury hotel in the heart of downtown Kansas City! Grand Plaza Hotel is seeking passionate hospitality professionals to elevate our guest experience. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Be part of a team dedicated to excellence and create memorable stays for travelers from around the globe.
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, housekeeping, and concierge
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve complaints promptly
- Maintain cleanliness and safety standards in all guest areas
- Collaborate with team members to ensure seamless operations
- Process reservations and manage room inventory systems
- Uphold brand standards and service excellence protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends/holidays
- Basic computer literacy and reservation system knowledge
- Attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and teamwork-oriented mindset