Job Description
We are seeking passionate and dedicated professionals to join our award-winning team in the heart of Long Beach. At Grand Pacific Hospitality, we pride ourselves on delivering exceptional guest experiences and maintaining the highest standards of service excellence.
As part of our diverse staff, you will have the opportunity to work in a dynamic environment where your contributions directly impact our guests' satisfaction. We offer a collaborative culture, competitive benefits, and a chance to grow your career in the luxury hospitality sector.
Responsibilities
- Greet and welcome guests warmly upon arrival with a professional and enthusiastic demeanor.
- Manage check-in and check-out processes efficiently using our property management software.
- Handle guest inquiries, complaints, and special requests with poise and problem-solving skills.
- Assist in maintaining the cleanliness, organization, and aesthetic appeal of the front desk area.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Process payments, reconcile daily transactions, and resolve billing discrepancies accurately.
- Answer incoming calls and route them appropriately to ensure seamless communication.
Qualifications
- High school diploma or equivalent required; hospitality degree is a plus.
- Previous experience in front desk operations or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Proficiency in MS Office and hotel management systems (e.g., Opera, StayNTouch) is a plus.
- Must be able to stand for extended periods and lift moderate weights (up to 25 lbs).