Job Description
Join Louisville's most luxurious hospitality destination! The Grand Louisville Hotel is seeking passionate individuals to elevate our guest experience. As a cornerstone of downtown Louisville, we offer competitive benefits, career growth opportunities, and a vibrant team culture. Perfect for hospitality professionals seeking a dynamic environment where your skills shine.
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Collaborate with cross-functional departments for guest satisfaction
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel management software
- Attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs occasionally