Job Description
Join our award-winning team at Grand Minneapolis Hotel, where luxury meets Midwestern charm. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. As a premier destination for business and leisure travelers, we offer competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Why Join Us?
- Competitive hourly rates plus performance bonuses
- Comprehensive health benefits and retirement plans
- Discounted hotel stays worldwide
- Professional development programs
- Dynamic, inclusive work environment
Responsibilities
- Deliver personalized guest services exceeding expectations
- Manage check-in/check-out procedures efficiently
- Coordinate with housekeeping, maintenance, and F&B departments
- Handle guest inquiries and resolve service issues promptly
- Maintain accurate reservation and billing records
- Uphold brand standards through meticulous attention to detail
- Contribute to a positive team culture
Qualifications
- Minimum 1 year hotel or luxury service experience
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera/PMS)
- Valid Minnesota food handler's certification (if applicable)
- Professional appearance and service-oriented mindset
- Ability to lift 25 lbs and stand for extended periods