Job Description
Join the Heart of Los Angeles Hospitality
Are you passionate about creating memorable guest experiences? The Sunset Luxury Collection is seeking dedicated, service-oriented individuals to join our elite hotel team in the heart of Los Angeles. We pride ourselves on premium service, modern luxury, and a vibrant work environment. If you thrive in a fast-paced setting and want to be part of a world-class team, we want to meet you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to fit your lifestyle.
- Exclusive employee discounts on dining and amenities.
- Opportunities for career advancement within the luxury sector.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a smooth check-in process.
- Manage the front desk operations, including answering multi-line phones, managing reservations, and coordinating room service.
- Assist guests with inquiries regarding local attractions, dining recommendations, and transportation options in Los Angeles.
- Ensure the lobby and common areas are maintained to the highest standards of cleanliness and aesthetic appeal.
- Process payments and handle cash, credit, and check transactions accurately and efficiently.
- Resolve guest complaints or concerns promptly and professionally to ensure high levels of customer satisfaction.
- Collaborate with housekeeping and maintenance teams to address room readiness and maintenance issues immediately.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel, resort, or customer service role is preferred but not mandatory for entry-level candidates.
- Excellent verbal communication skills with the ability to interact with diverse guests from around the world.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Must be available to work weekends, holidays, and varying shifts, including evenings.
- A professional appearance and a positive, friendly attitude are essential.
- Strong problem-solving skills and the ability to remain calm under pressure.