Job Description
Launch your hospitality career with Grand Plaza Hotel Minneapolis! We're seeking enthusiastic Front Desk Agents to join our dynamic team. No experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and hotel operations. Enjoy competitive pay, benefits, and a supportive work environment in the heart of downtown Minneapolis.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using our property management system
- Respond promptly to guest inquiries and requests via phone, email, and in-person
- Process payments and handle billing transactions accurately
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Uphold brand standards through professional appearance and conduct
Qualifications
- No prior hotel experience required – training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and willingness to learn new systems
- Positive attitude with a passion for customer service
- Ability to stand for extended periods and lift up to 25 lbs