Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! Grand Heritage Hotels is seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. We offer competitive compensation, comprehensive benefits, career advancement opportunities, and a dynamic work environment in the City of Brotherly Love. If you thrive in fast-paced settings and possess a dedication to excellence, we want you on our team!
Responsibilities
- Deliver exceptional customer service to all hotel guests with professionalism and attentiveness
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate housekeeping staff to ensure guest rooms and public areas meet cleanliness standards
- Handle guest inquiries, complaints, and requests promptly and effectively
- Assist with event setup and execution for conferences and weddings
- Maintain accurate records of guest feedback and operational metrics
- Collaborate with departments (Food & Beverage, Maintenance) to ensure seamless guest experiences
Qualifications
- Minimum 1 year of hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving abilities
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Ability to lift up to 25 pounds and stand for extended periods
- Prior experience with Opera or similar PMS systems a plus