Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate Hotel Staff to deliver exceptional guest experiences in downtown Boston. Enjoy competitive weekly pay, flexible scheduling, and comprehensive benefits including health insurance and career advancement opportunities.
Our luxury hotel offers a dynamic work environment where your contributions directly impact guest satisfaction. As a key member of our operations team, you'll gain invaluable experience in premium hospitality while enjoying Boston's vibrant culture.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, guest inquiries, and reservation management
- Maintain pristine guest rooms and public areas with meticulous attention to detail
- Coordinate housekeeping, maintenance, and security operations for seamless guest experiences
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Collaborate with cross-functional teams to maintain operational excellence
- Adhere to safety protocols and hotel brand standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency for reservation systems
- Valid Massachusetts driver's license (if required for errands)
- Ability to lift 50 pounds and stand for extended periods
- Food Handler's certification preferred