Job Description
Join our award-winning team at Grand Plaza Hotel in Philadelphia! We're seeking energetic individuals with no prior experience to kickstart their hospitality careers. Enjoy comprehensive training, competitive pay, and a supportive work environment. Perfect for career changers or recent graduates!
As a key member of our guest experience team, you'll create memorable stays while gaining valuable industry skills. We offer growth opportunities into supervisory roles and hotel management positions.
Responsibilities
- Deliver exceptional guest service at check-in/check-out counters
- Manage room reservations and front desk operations
- Coordinate with housekeeping and maintenance teams
- Address guest inquiries and resolve concerns promptly
- Maintain lobby cleanliness and professional appearance
- Operate hotel management software systems
- Assist with luggage handling and valet services
- Participate in daily shift briefings
Qualifications
- No experience required – full training provided
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving ability
- Basic computer literacy (MS Office suite)
- Flexible availability including weekends and holidays
- Ability to stand for extended periods
- High school diploma or equivalent
- Team player with positive attitude