Job Description
Join the vibrant energy of New Orleans' hospitality scene! The Grand Orleans Hotel is seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during our busiest hours. As a cornerstone of the French Quarter's charm, we offer competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a tangible difference. Whether you're a seasoned hospitality professional or ready to launch your career, this role offers growth opportunities in one of America's most iconic destinations.
Responsibilities
- Provide 24/7 front desk coverage including check-ins, check-outs, and guest assistance
- Monitor security systems and ensure guest safety throughout night operations
- Coordinate with housekeeping and maintenance teams for seamless service delivery
- Handle guest inquiries, complaints, and special requests with professionalism
- Perform nightly audits of cash registers and financial transactions
- Execute emergency protocols and incident reporting procedures
- Maintain accurate guest records and reservation systems
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong customer service orientation with conflict resolution skills
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Proficiency in hotel management software (e.g., Opera, PMS)
- Basic first aid and CPR certification
- Flexibility to work weekends and holidays
- Must pass background check and drug screening