Job Description
Join our award-winning team at Grand Plaza Hotel Detroit, where hospitality meets heart! We're seeking passionate individuals to deliver exceptional guest experiences in the Motor City's premier hospitality destination. No prior experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in downtown Detroit's vibrant cultural district.
Responsibilities
- Deliver exceptional customer service to hotel guests across all touchpoints
- Perform front desk operations including check-in/out, reservations, and billing
- Assist with housekeeping coordination and room preparation
- Handle guest inquiries and resolve service issues promptly
- Operate hotel management systems and POS terminals
- Collaborate with departments (housekeeping, maintenance, food service)
- Maintain cleanliness and organization of public areas
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and strong work ethic
- Excellent communication and interpersonal skills
- Basic computer literacy
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States
- Willingness to complete paid training program