Job Description
Are you a people person looking to kickstart your career in the vibrant hospitality industry? Grandview Hotel Group is currently seeking enthusiastic, service-oriented individuals to join our dynamic team in Pennsylvania. We offer a supportive environment where your passion for guest satisfaction can shine.
Whether you are looking for your first job or a career change, we provide comprehensive training and growth opportunities within the hotel sector.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check-In/Out: Process reservations and manage check-in and check-out procedures efficiently.
- Communication: Answer phone calls and respond to guest inquiries via email or in-person promptly.
- General Support: Assist with concierge services and provide information about local attractions and amenities.
- Problem Solving: Address guest concerns and resolve issues to ensure a memorable stay.
- Team Collaboration: Work closely with housekeeping and kitchen staff to maintain high operational standards.
Qualifications
- Education: High school diploma or equivalent is preferred.
- Experience: No prior experience required. We value attitude and willingness to learn over past history.
- Skills: Strong interpersonal and communication skills.
- Availability: Flexible availability including weekends and holidays.
- Attitude: A friendly, professional demeanor and a genuine desire to help others.
- Computer Literacy: Basic computer skills and the ability to learn hotel management software quickly.