Job Description
Join Kansas City's premier hospitality destination! The Grand Plaza Hotel is seeking passionate individuals to deliver exceptional guest experiences in our luxury downtown property. As a cornerstone of Kansas City's tourism scene, we offer career growth opportunities, competitive compensation, and a vibrant work culture. Why join us? Industry-leading training, comprehensive benefits package, and the chance to work in Missouri's most dynamic hospitality environment.
Responsibilities
- Deliver personalized guest services across front desk, concierge, and housekeeping departments
- Manage check-in/check-out procedures with precision and efficiency
- Resolve guest inquiries and elevate experiences through proactive problem-solving
- Maintain immaculate property standards across all guest-facing areas
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to brand service standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic computer literacy and POS system familiarity
- Valid Missouri driver's license (for shuttle drivers)
- Food handler certification (for restaurant roles)
- Ability to lift 25 lbs regularly