Job Description
Join our award-winning team at Grand Harbor Hotel & Resort, Baltimore's premier waterfront destination! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. Apply today and become part of our family!
Responsibilities
- Deliver outstanding guest service with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve issues promptly
- Maintain clean, organized public areas and guest rooms
- Collaborate with housekeeping, maintenance, and F&B teams
- Uphold strict cleanliness and safety standards
- Process payments and manage cash drawer accurately
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and POS system knowledge
- Strong problem-solving and multitasking abilities
- Valid Maryland driver's license (if driving required)
- High school diploma or equivalent
- Ability to lift 25 lbs and stand for extended periods